Head of Customer Success (Support, Trust & Safety) at Rarible
Head of Customer Success (Support, Trust & Safety) at Rarible

Head of Customer Success (Support, Trust & Safety) at Rarible

Job Category
New York

Rarible DAO is looking to hire a Head of Customer Success (Support, Trust & Safety) for its team

This position has been closed

Rarible is a top multichain, community-centric NFT marketplace. It is underpinned by Rarible Protocol, community-governed NFT trading API that simplifies building community marketplaces and other ground-breaking NFT projects and integrations.

With over $230 million in trading volume to date, Rarible is one of the leading NFT brands, constantly innovating on the decentralized solutions for the web3 space.

We are growing and evolving non-stop, and are looking for Head of Customer Success  to join our dynamic and passionate web3 team.

The Role

While mainly being an algorithm based product, Rarible implements several crucial mechanics led by our Customer Success team. Those include Technical Support, Creators and collectors verification, Report Based content post moderation. There is nothing more important than marketplace trust as well as assurance that somebody’d hold your hand when something is unclear technically.

We’re looking for the person to lead our Customer Success team to go above and beyond to win the customers for the business.

Ideal candidate for us is the experienced manager, comfortable to lead a team as well as jump hands-on for some technical issues and who’s truly passionate about care and can’t stand inefficiencies at how things are done.

Key Responsibilities:

  • Processes, Processes, Processes - Optimizing them to achieve results with a team.
  • Lead Tech Support, Verification, Moderation initiatives
  • Be ready to jump in on the most pressing issues yourselves
  • Collaborate with Product Team to improve the quality of the product
  • Collaborate with Community Team to improve the community
  • Trust Proactively detect product parts that need to be explained better

Skills & Qualifications

  • Management experience
  • Technical background enough for Tech Support cases
  • Trust and Safety experience

What do we offer

📍 Working for a rapidly expanding global startup

📍 Mentorship, training and career progression plans with leadership focused on developing the teams

📍 Team that cares about products and working conditions

📍 Flexible Hours start of the working day

📍 Full-time, paid vacations remote first with relocation packages available, hardware and software support

📍 Attractive package to include base equity and/or tokens, equity as well as health benefits

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