Ecosystem User Success Director at Gnosis
Ecosystem User Success Director at Gnosis

Ecosystem User Success Director at Gnosis

Job Category
OperationsCustomer Support

GnosisDAO is looking to hire an Ecosystem User Success Director to join the team.

This position has been closed


  • Internal champion for end users on the entire user journey – from acquiring tokens to successfully using dApps on the Gnosis Chain.
  • Identify opportunities and leverage resources to shorten the end-user journey, such as designing products and publishing user-friendly tools.
  • Distill and communicate end user feedback to the project/engineering teams to improve user experience.
  • Demonstrate how end users can utilize Gnosis Chain in a variety of ways through training, demos, and strategy sessions.
  • Work with the marketing team to design and execute customer engagement and success campaigns.
  • Cultivate a satisfying user experience on Gnosis Chain for users of all levels of expertise on the blockchain.


  • A champion of user experience and an internal customer advocate that can effectively collaborate with cross-functional teams, including product, sales, marketing, and engineering.
  • Strong understanding of blockchain infrastructure and L1/ L2 ecosystems.
  • Solid experience in a customer/client-facing role such as Technical Product Manager.
  • Ability to have technical conversations with users of all levels of sophistication.
  • Problem-solving skills around technical, product, and business questions.
  • Strong time management skills and the ability to manage multiple competing priorities.
  • Prior experience at a growth stage Web3 company.
  • Comfortable working in a remote environment.


  • Do you need resources to pursue your professional goals? -> We got you covered with a personal education and conference budgets;
  • Is there something that you would like to try out within our projects? -> You can use your Friday afternoons on research or on a side project in our ecosystem;
  • Our hierarchy is flat, so there is no chance to get lost in vertical looking organizational structure;
  • Not really an early bird? No worries! -> Flexible working schedules and remote work policies are, for a long time, part of our culture;
  • And do not worry about your equipment and subscriptions. We’ll equip you with the latest hardware and provide you all tools you need!

Benefits & Perks

🌐  Work how and where you want - we offer flexible hours, extra vacation days, and working remotely to support your style.

📚  Educational Budget - We give every colleague an annual education budget to use as they would like to foster learning, skill up, and in-depth engagement.

✈️  Team Retreats - Think about the future, learn from the past, and just have fun together. Each year, you will have the opportunity to travel with your team for a retreat.

🖥  Get Equipped - We equip you with the devices and tools you need to fit your working style.

📅  Ecosystem Friday - We invite you to spend Friday afternoons learning more about the the blockchain ecosystem and trying out the latest industry products.

Not the perfect fit?

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