Ecosystem User Success Director at Gnosis
Ecosystem User Success Director at Gnosis

Ecosystem User Success Director at Gnosis

Job Category
OperationsCustomer Support

GnosisDAO is looking to hire an Ecosystem User Success Director to join the team.

This position has been closed

GnosisDAO builds decentralized infrastructure for the Ethereum ecosystem. Gnosis developed a wide range of products including Gnosis Safe (multisig and programable account), Gnosis Protocol (CowSwap), Conditional Tokens (prediction markets), Gnosis Auction, and Zodiac (standard and tooling for composable DAOs). With the Gnosis Safe and Gnosis Protocol spinning out, Gnosis is determined to address the most pressing problem on Ethereum: The ever-rising cost of transactions, pricing out all but the highest-value transactions.

After a token merger with xDai, GnosisDAO is proud to announce Gnosis Chain: An Ethereum forerunner-companion that addresses scaling issues through solid engineering. We want Gnosis Chain to become the 0xhome of EVM dapps who have been priced out of mainnet. Ethereum used to be colorful and quirky, and it’s time to take that identity back. 🧑‍🎤

What are we looking for?

  • A champion of user experience and an internal customer advocate that can effectively collaborate with cross-functional teams, including product, sales, marketing, and engineering.
  • Strong understanding of blockchain infrastructure and L1/ L2 ecosystems.
  • Solid experience in a customer/client-facing role such as Technical Product Manager.
  • Ability to have technical conversations with users of all levels of sophistication.
  • Problem-solving skills around technical, product, and business questions.
  • Strong time management skills and the ability to manage multiple competing priorities.
  • Prior experience at a growth stage Web3 company.
  • Comfortable working in a remote environment.

What will you do?

  • Internal champion for end users on the entire user journey – from acquiring tokens to successfully using dApps on the Gnosis Chain.
  • Identify opportunities and leverage resources to shorten the end-user journey, such as designing products and publishing user-friendly tools.
  • Distill and communicate end user feedback to the project/engineering teams to improve user experience.
  • Demonstrate how end users can utilize Gnosis Chain in a variety of ways through training, demos, and strategy sessions.
  • Work with the marketing team to design and execute customer engagement and success campaigns.
  • Cultivate a satisfying user experience on Gnosis Chain for users of all levels of expertise on the blockchain.

Benefits & Perks

🌐  Work how and where you want - we offer flexible hours, extra vacation days, and working remotely to support your style.

📚  Educational Budget - We give every colleague an annual education budget to use as they would like to foster learning, skill up, and in-depth engagement.

✈️  Team Retreats - Think about the future, learn from the past, and just have fun together. Each year, you will have the opportunity to travel with your team for a retreat.

🖥  Get Equipped - We equip you with the devices and tools you need to fit your working style.

💰  Token Plan - We believe its important for all colleagues to have a stake in our mission, which is why every employee has a bonus token plan.

🛂  Visa Support - We will assist you along the way with all you need to get a visa and jobs in one of our offices

📅  Ecosystem Friday - We invite you to spend Friday afternoons learning more about the the blockchain ecosystem and trying out the latest industry products.

Not the perfect fit?

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