GnosisDAO is looking to hire an Ecosystem User Success Director to join the team.
WHAT YOU WILL DO
- Internal champion for end users on the entire user journey – from acquiring tokens to successfully using dApps on the Gnosis Chain.
- Identify opportunities and leverage resources to shorten the end-user journey, such as designing products and publishing user-friendly tools.
- Distill and communicate end user feedback to the project/engineering teams to improve user experience.
- Demonstrate how end users can utilize Gnosis Chain in a variety of ways through training, demos, and strategy sessions.
- Work with the marketing team to design and execute customer engagement and success campaigns.
- Cultivate a satisfying user experience on Gnosis Chain for users of all levels of expertise on the blockchain.
WHO YOU ARE
- A champion of user experience and an internal customer advocate that can effectively collaborate with cross-functional teams, including product, sales, marketing, and engineering.
- Strong understanding of blockchain infrastructure and L1/ L2 ecosystems.
- Solid experience in a customer/client-facing role such as Technical Product Manager.
- Ability to have technical conversations with users of all levels of sophistication.
- Problem-solving skills around technical, product, and business questions.
- Strong time management skills and the ability to manage multiple competing priorities.
- Prior experience at a growth stage Web3 company.
- Comfortable working in a remote environment.
WHAT WE CAN OFFER YOU
- Do you need resources to pursue your professional goals? -> We got you covered with a personal education and conference budgets;
- Is there something that you would like to try out within our projects? -> You can use your Friday afternoons on research or on a side project in our ecosystem;
- Our hierarchy is flat, so there is no chance to get lost in vertical looking organizational structure;
- Not really an early bird? No worries! -> Flexible working schedules and remote work policies are, for a long time, part of our culture;
- And do not worry about your equipment and subscriptions. We’ll equip you with the latest hardware and provide you all tools you need!
Benefits & Perks
🌐 Work how and where you want - we offer flexible hours, extra vacation days, and working remotely to support your style.
📚 Educational Budget - We give every colleague an annual education budget to use as they would like to foster learning, skill up, and in-depth engagement.
✈️ Team Retreats - Think about the future, learn from the past, and just have fun together. Each year, you will have the opportunity to travel with your team for a retreat.
🖥 Get Equipped - We equip you with the devices and tools you need to fit your working style.
📅 Ecosystem Friday - We invite you to spend Friday afternoons learning more about the the blockchain ecosystem and trying out the latest industry products.
Not the perfect fit?